Frequently Asked Questions
Everything you need to know about shopping with Neighbour.
What is your shipping policy?
We offer worldwide shipping with standard and express options. Orders are processed within 1-2 business days, and tracking information is provided via email once your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online portal to initiate a return shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
Neighbour accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Are your materials sustainably sourced?
We are committed to quality and ethical production. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our garments are built to last.
Do you offer international customs and duties coverage?
For international orders, duties and taxes are calculated at checkout for most countries to ensure there are no hidden fees upon delivery. Please check your specific region at checkout for details.